UK Travel Laws and Regulations

Every Tour Operator selling holiday packages must adhere to the 1992 Package Travel Regulations. Failure to do so is a breach of the law and also leaves the consumer financially unprotected. Please see the information below for guidance or alternatively please feel free to contact us on 0207 190 9988 or for a free consultation.

The 1992 Package Travel Regulations and ATOL

In addition, if a Tour Operator or Travel Agent wishes to sell flights, they must comply with the Civil Aviation Authorities (CAA) Air Traffic Organisers Licence (ATOL) Regulations.

Click on these links for more information: 1992 Package Travel Regulations (PTR) and the Civil Aviation Authorities (CAA) Air Traffic Organisers Licence (ATOL).

Which One Applies To Me?

It’s dependent on the type of holidays or services you wish to sell. If you wish to sell packages without flights then you will have to adhere to the 1992 Package Travel Regulations (PTR) which states the following:

– Financial guarantees must be provided to any consumer booking a holiday package

– A ‘Package’ is defined as comprising of two or more of the follow elements:

1. Accommodation

2. Transport

3. Other Tourist Services

The legal definition is complex but penalties for breaches can be severe.

– The customer must be protected against the failure of the seller of their holiday or any subsequent suppliers. In the event of a failure the customer must receive the holiday they purchased or a full refund of their money.

What If I Wish To Provide Flights?

The ATOL Regulations will apply if you provide any type of flight even if it is flight only or a flight package.  In addition, any flight service that incorporates an individual flight plus individual accommodation or car hire will also need to be protected by an ATOL Licence under the new ATOL Flight-Plus Regulations.

How Do I Financially Protect My Customers?

There are 3 main ways of providing financial protection to your customers:

– Insurance
– Bonding
– Trust Account

Whilst insurance and bonding are recognised as a valid form of protection in-line with the 1992 Package Travel Regulations they can often be expensive and difficult to obtain, especially for new start ups.

A trust account can often be the most inexpensive way of providing 100% financial protection.

By becoming a client of Protected Travel Services you will automatically benefit from the financial protection provided through a HSBC trust account. For more information on the financial benefits please see Trust Account or contact us using the number above.