Testimonials

These testimonials have come from some of our existing clients and offer an insight into the level of service and support provided by Protected Travel Services:

“PTS were integral in enabling us to start and grow our business by providing systems and processes that were understandable, user friendly, affordable and most importantly, allowed us to meet our legal obligations to protect our customers money.”

Jonny C – Off  The Map Travel


“The PTS team have been absolutely awesome. Everyone I have dealt with in both the setup phase and daily running of my tour operation has been great. I have been running 6 months. Daniel handled the sale, John got me up and running and Veronika wires us payments and answers any rare question we have. All the team are super friendly and helpful. We have never had any payment errors or delays in receiving funds. Dedicated and friendly support like this is a breath of fresh air for a new startup, I am pleased I went with PTS and have no regrets and no hesitation to recommend them to anyone needing to meet the travel package regulations requirements. I feel I have ended up with a valued partner, rather than just another paid service provider. Thank you John and the team! If anyone is considering PTS feel free to contact me, I am happy to answer any questions or have a chat on the phone. Andy”

Andy B – Gatsby Travel


“As a UK tour operator, we use Protected Travel Services to comply with the 1992 Package Travel Regulations. They respond (usually within minutes) to any queries and have been extremely efficient and helpful from Day One. The trust account system gives our clients reassurance when making payments, and works well – a particular bonus is that PTS can pay our ground handlers in advance, which helps enormously with cash flow. Protected Travel Services is an excellent option for small tour operators like ourselves, and any newcomers starting out in the travel industry.”

Drive Albania


“We have been using the PTS system and trust account since we started our business in 2009, Since the beginning it enabled us to start selling tour operator services in line with the package travel regulations 1992. The system is very easy to use meaning all sales staff can maintain a continued diary, Monitor payments, pay suppliers and keep up to date with all client’s at a glance. I would recommend PTS to anyone considering a business start-up or an established business looking grow their company.”

Steve F – The Stag and Hen Experience Ltd


Best company/people to get associated with when thinking of starting a Travel agency. We have been a member of PTS for more than 18 months, the customer service is just superb. I would to Thank John, Daniel, Tom, Veronika and Neil for their help.”

H Sethi – Flights & Holidays UK Ltd


“PTS offered lots of answers and solutions to lots of questions I had about setting up as a tour operator. We have now been with them for 3 years and I am extremely satisfied with their service and their obvious expertise in the travel sector. They were very helpful with assisting me with internet advertising and they are always very responsive to any problems I have or advice I might need. I can highly recommend them.”

Clare H – Expedition Jungle Sumatra Tours Ltd